Referring a patient to Specialty Medical Equipment is easy — we handle insurance verification, patient outreach, shipping, and ongoing resupply. You focus on care; we handle the rest.
Once you send the order, we take it from there. Here's what happens after you refer a patient:
Submit the order through Parachute Health (recommended), DMEscripts, your EMR's order entry system, or traditional fax. We accept all major e-prescribing platforms. Orders are typically processed within 24–48 business hours of receipt.
Our team contacts every patient before their first shipment. We explain the process, confirm their shipping address and insurance information, answer questions, and ensure they feel confident about what to expect. No action required from your office.
Equipment typically arrives within 1–2 weeks of the order, assuming no documentation or insurance delays. We handle all insurance verification, prior authorizations, and billing — your patient pays nothing out of pocket in most cases.
We proactively manage resupply needs and communicate with patients before their supplies run low. We track Medicare and insurance resupply schedules automatically — no follow-up required from your practice.
Available through e-prescribing platforms or traditional fax. Must be signed by the treating clinician and include the specific equipment or supply category. EMR-generated orders accepted.
Includes patient demographics, contact information, and current health insurance details. Required for insurance verification and patient outreach.
Documentation supporting medical necessity, dated within 6 months prior to the order. Clinical documentation requirements vary by product type and payer.
Send us a referral request or ask our Provider Relations team a question. We'll follow up within one business day.